Data Deletion Instructions
You can request deletion of personal information associated with your interaction with our Messenger automation. We will verify the request and delete information we control unless we are required or permitted to retain specific records for legal, accounting, fraud-prevention, security, dispute-resolution, or transaction-integrity purposes.
- Email your request
Send an email to tondigitalonline@gmail.com with the subject Data Deletion Request. - Identify the conversation
Include the Facebook Page name you contacted and enough non-sensitive information for us to locate the relevant conversation or order. Do not send passwords or full payment-card details. - Verification
We may ask you to confirm information reasonably necessary to verify that the request relates to you. - Processing
After verification, we will delete or anonymize eligible information we control and confirm completion by email where practical.
What may be deleted
Eligible records may include Messenger identifiers, conversation data stored by our automation, operational records tied to the conversation, and fulfillment data that is no longer required.
What may need to be retained
Certain transaction, accounting, security, fraud-prevention, or legal records may need to be retained for the period required or permitted by applicable law. Payment information held directly by Stripe or data controlled by Meta is subject to those providers' own deletion processes and policies.
Questions
Contact: tondigitalonline@gmail.com